Telephone Call Answering

Telephone Call Answering

Always there for their clients - first class attitude & customer service

Telephone Call Answering

from £85 per calendar month

No Long Term Contracts

24 hour set up

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First Impressions Count

0207 Number Answered In Your Name

You can choose your unique 0207 number. All calls will be answered in your company name.

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Temporary Call Answering - Just £6 per day

Going away? Staff shortage? The Virtual Office's temporary call answering service costs just £6 per day - the ultimate in flexible solutions.

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Calls Answered by Trained Professionals

Virtual Office receptionists are experienced professional staff. You can customise the message relayed to all calls.

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24 Hour Setup

You can be up and running with your new central London presence in 24 hours. All we need form you are the completed application forms, ID and initial payment.

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Why the virtual office

  • 30 Years experience providing virtual office and business address support
  • Contract Flexibility with only 1 month rolling contract
  • ISO 9001 quality accreditation demonstrates our exceptional customer service
  • Real People at Real Locations

As a member of The Virtual Office you already have a fully staffed office from the moment you start.

Telephone Answering Features VO Response VO Link VO Link Plus
Monthly Fee £85 £85 £130
Unique London (0207) telephone number
Calls answered in your company name
Calls put through to any location  
Call answering 8.30am - 6pm, Mon to Fri
Sales calls screening by your virtual receptionist
Basic questions answered by your virtual receptionist
After hours automated forwarding
24/7 remote voicemail access
Voicemail notification to email
Digital voicemail delivered to email
Included contacts with voicemail 1 1 1
Additional contacts with voicemail £25 per month £25 per month £25 per month
Minimum Contract 1 month 1 month 1 month
Contract Termination Notice period 1 month 1 month 1 month
Answered Calls 150 FREE Calls
(£1 per extra call)
(£1 per call)
Setup Fee £100 £100 £100

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Call answering from only £85 per month. Call us today on 0207 917 2917 or request a call back

We have a few extra services available that you may be interested in, details in the chart below.

Services Cost

Admin assistance
Ad hoc & dedicated

Per Hour

Document creation
Typing & data entry

Per Hour

Meeting room Equipment
Laptops, projectors

Per Day

Scanning & Emailing
Documents & mail

Per Page

Document Presentation
Binding & Printing

Per Hour plus cost of materials
Services Cost

IT Consultation
Ad hoc & dedicated onsite support

Per Hour

Dedicated Fax to Email
Digital fax to email

Per Month

Shared Fax management
Receiving & sending faxes

from £0.50
Per incoming fax

Voice to Email messages
Voicemails delivered as .wav attachments to email

with all telephone services

Server Storage
Rack space in air conditioned Comms room

Per U
Services Cost

Lunch Menu
includes sandwiches, wraps & dessert selection

from £9.00
Per Person

tea, coffee, mineral water & fruit juice

from £1.00-£5.00
Per Item
Services Cost

Ad hoc & dedicated

Per Hour

Hand-written & copy typing
Ad hoc & dedicated

Per Hour

Powerpoint presentations
Ad hoc & dedicated

Per Hour

Ad hoc & dedicated

Per Hour
Services Cost

Accountancy & Book keeping
Ad hoc & dedicated

On request

Paperwork & brochures

Per SqFt Per Month

Web Hosting
Basic web hosting with 100Mb of disk space

Per Year

Domain Registration domain registration for 2 years

Per Year

The Original and Premium Virtual Office provider

The Virtual Office has been operating in central London for 30 years providing small businesses and entrepreneurs with incomparable virtual telephone services and prestigious central London business addresses supported by welcoming, professional staff.

As pioneers of the virtual office concept, The Virtual Office's values are customer centric with the intention of providing value-for-money exceptional service to all clients at all times. A big ask but essential to fulfil your business needs.

As an independent family run company The Virtual Office has the capability and determination to treat each client as an individual and not a number. Where else can you visit the managing director when you're in London or using a meeting room at our Piccadilly centre and be welcomed and recognised.

Contract Flexibility

In order to fulfil the needs of our clients, and ensure you are in full control, all Virtual Office services from telephone call forwarding to fully serviced office space are available on a monthly rolling contract. This enables you to alter your virtual office services to reflect your current business needs.

Offering this flexibility does not reduce our commitment to your business. Most of our clients have been with us for at least 5 years with 10% having been clients for over 15 years.

The Virtual Office's Quality Promise

Our mission is to deliver first class service to all clients at all times. To achieve this The Virtual Office continually updates and improves its procedures and systems. The Virtual Office's ISO 9001 quality accreditation from BVQi which demonstrates this commitment to exceptional customer service.

The Virtual Office are passionate in their dedication to ongoing training and staff development. The receptionist team have customer service experience, extensive training and, most importantly, exceptional telephony skills.

Real People at Real Locations

In contrast to many virtual office providers, all of The Virtual Office's operations and staff are based at our Piccadilly serviced offices ensuring that all of your clients find a fully functioning business centre when they visit your business address. This also means you can visit the receptionists or any member of staff at your convenience.

Telephone Call Answering

Save £20 Per Month

when you combine a telephone answering service with a London business address

The complete package from £145 per month

Choose a VO package

West End Mailing Address + Call Answering

Answering Service Mailing Price Answering Price Standard Price Package Price
VO Link £85 /month £85/month £170/month £150/month
VO Link Plus £85 /month £130/month £215/month £195/month

City Mailing Address + Call Answering

Answering Service Mailing Price Answering Price Standard Price Package Price
VO Link £80 /month £85/month £165/month £145/month
VO Link Plus £80 /month £130/month £210/month £190/month

Telephone Call Answering

Save upto 40% on Meeting Rooms

from only £50 a year

as a virtual office member

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The Virtual Office Club is an additional service available to members of The Virtual Office

  • 1. Receive up to 40% discount on meeting rooms
  • 2. Receive access to extended business support services
  • 3. Online client website to update details & make bookings
  • 4. Access to flexible working solutions & the Arc Lounge

Annual Subscription £50 /person or £100 /company

Interested in becoming a member?

Send us an email or give us a call and one of the team will be able to answer your questions and complete registration. Membership is only available in conjunction with a monthly Virtual Office service.

Virtual Office Club Savings

If you are planning to use The Virtual Office's central London meeting rooms then save up to 40% with Virtual Office Club membership.

Location Meeting Rooms Regular Price VO Club Member Price
Piccadilly W1 5 Rooms
half day
full day
half day
full day
The City Arc EC2 2 Rooms
half day
full day
half day
full day
Jermyn Street SW1 2 Rooms
half day
full day
half day
full day

We also have additional support services for our meeting rooms.

Please click on a question below to display the answer.

Answer: Services can be set-up within 24 hours once the completed application forms, identification documents and payment have been received.
Answer: This means the delivery of all messages to one location. The Virtual Office® can deliver all voicemails and faxes to your email account as attachments. All telephone services include unified voicemail.
Answer: Yes of course - we encourage you to visit us to view our meeting rooms, hot desk & internet cafe areas, and receive a demonstration of our personalised answering from one of our exceptional receptionists. Once you sign up for a service its always a pleasure to see you, so just pop in!
Answer: We have recently introduced this service as legal requirements for registered addresses have changed. You can take a registered address service with our Central London Mail addresses for £240pa. However, we require as a legal requirement details of all directors in case documents or information are requested by the tax man or customs and excise.
Answer: The Virtual Office® offers a one month rolling contract as standard on all office and virtual contracts to ensure you are still in control of your business and cash flow. This also allows you to move services as your business expands or your needs change. We require one months services as deposit and invoice 2 months in advance on Office services. Longer contracts are available on request.
Answer: Dedicated workstations are available at The City Arc location for £70 per person per day and include broadband Internet connectivity with a telephone extension. This is subject to availability on an ad hoc basis. Flexible space can be arranged at our Mayfair offices depending on availability of office space for £65 per person per day. Additionally we have 4 very humble hot desk workstations available at 180 Piccadilly, which are free of charge to use. You can connect your laptop & make out going calls using your specifically allocated account code. This area is operated on a 1st come 1st served basis and we ask that everyone is respectful of the fact that this is free space and full time daily use is NOT permitted. Fully serviced office space is available on a monthly contract at our central London business centres; 180 Piccadilly, 50 Jermyn Street and The City Arc.

If you can't find the answer to a question in the FAQs we are always happy to answer your questions, simply call 0207 917 2917